Refund Policy

At Iron Threads, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a return or refund may be necessary, and we are here to assist you with that process.

14-Day Return Policy: We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Initiate a Return: To start a return, please contact us at order.help@ironthread.info. Our dedicated customer service team will guide you through the return process and provide you with the necessary instructions.

Responsibility for Return Shipping: The buyer is responsible for shipping the item back to us within 14 days of initiating the return. Please ensure that the item is securely packaged to prevent any damage during transit.

Inspect Your Order: We kindly request that you inspect your order upon reception. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right.

Non-Returnable Items: Certain types of items cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the return eligibility of a specific item, please reach out to us for clarification.

Exchanges: If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refund Process: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at order.help@ironthread.info. We will investigate the issue and provide you with a resolution.

Thank you for choosing Iron Threads. We value your satisfaction and are committed to ensuring a seamless return and refund process for our customers.