FAQs

1. What kind of products does Iron Threads sell?

Iron Threads specializes in selling unique and stylish products like the Russian ExEos (White Laces) and Panda. We offer a curated selection of trendy and eye-catching items.

2. What is Iron Threads' return policy?

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more details, please refer to our refund policy.

3. How can I initiate a return?

To start a return, please contact us at order.help@ironthread.info. Our team will guide you through the return process and provide you with further instructions.

4. What should I do if I receive a damaged or defective item?

If you receive a damaged, defective, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.

5. Does Iron Threads offer exchanges?

Yes, we do offer exchanges. If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Please follow our return process and contact us for any further assistance.

6. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you about the approval of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

7. What is Iron Threads' shipping policy?

We strive to dispatch orders within 2-4 business days. However, please note that certain products, such as Asic Ex-Eos and Asics insoles, may have a dispatch time of 5-8 business days. Our shipping time is typically 14-21 business days with USPS. Please note that we currently only deliver within the US.

8. How can I contact Iron Threads for further assistance?

If you have any other questions, concerns, or need further assistance, please feel free to reach out to us at order.help@ironthread.info. Our team will be happy to help you.

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
To start a return, you can contact us at order.help@ironthread.info. 
The buyer is responsible for shipping back to us within 14 days. You can always contact us for any return questions at order.help@ironthread.info

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at order.help@ironthread.info