FAQs

1. What kind of products does Iron Threads sell?

Iron Threads specializes in selling unique and stylish products like the Russian ExEos (White Laces) and Pandas. We offer a curated selection of trendy and eye-catching items.

2. What is Iron Threads' return policy?

Refunds are only available if your order has not reached the USPS facility within the 14-21 business day shipping window. Once your order is processed by USPS, refunds cannot be issued. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more details, please refer to our refund policy.

3. How can I initiate a return?

To start a return, please contact us at ironthreadswrestling@gmail.com Our team will guide you through the return process and provide you with further instructions.

4. What should I do if I receive a damaged or defective item?

If you receive a damaged, defective, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. 

5. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you about the approval of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

6. What is Iron Threads' shipping policy?

We strive to dispatch orders within 2-4 business days. However, please note that certain products, such as Asic Ex-Eos and Asics insoles, may have a dispatch time of 5-8 business days. Our shipping time is typically 14-21 business days with USPS. Please note that we currently only deliver within the US.

7. How can I contact Iron Threads for further assistance?

If you have any other questions, concerns, or need further assistance, please feel free to reach out to us at ironthreadswrestling@gmail.com Our team will be happy to help you.